{"id":13,"date":"2026-04-10T12:01:03","date_gmt":"2026-04-10T12:01:03","guid":{"rendered":"https:\/\/olivedrab-dotterel-649913.hostingersite.com\/?page_id=13"},"modified":"2026-05-12T16:01:30","modified_gmt":"2026-05-12T16:01:30","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/genexpeptides.com.au\/index.php\/refund_returns\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24180d07 e-flex e-con-boxed e-con e-parent\" data-id=\"24180d07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3490bf6f elementor-widget elementor-widget-text-editor\" data-id=\"3490bf6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<section class=\"legal-section\">\n<h3>1. Overview<\/h3>\n<p>This Refund Policy outlines the terms and conditions for refunds at Gen Ex Peptides. We are committed to ensuring customer satisfaction while maintaining fair business practices.<\/p>\n<p>Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.<\/p>\n<\/section>\n<section class=\"legal-section\">\n<h3>2. No Change of Mind Refunds<\/h3>\n<p>We do not offer refunds for change of mind. Once an order has been placed and processed, we cannot accept returns or issue refunds simply because you have changed your mind about the purchase.<\/p>\n<p>We encourage you to carefully review your order before completing checkout to ensure you are purchasing the correct products.<\/p>\n<\/section>\n<section class=\"legal-section\">\n<h3>3. Damaged Items<\/h3>\n<p>If your order arrives with items that have been damaged during shipping, you may be eligible for a full or partial refund.<\/p>\n<p>To qualify for a refund on damaged items:<\/p>\n<ul>\n<li>You must report the damage within\u00a0<strong>7 days<\/strong>\u00a0of receiving your order<\/li>\n<li>You must provide photographic evidence of the damage<\/li>\n<li>We will provide a prepaid shipping label for the return of the damaged items<\/li>\n<\/ul>\n<p>We will assess each claim on a case-by-case basis and determine whether a full or partial refund is appropriate based on the extent of the damage.<\/p>\n<\/section>\n<section class=\"legal-section\">\n<h3>4. Order Issues<\/h3>\n<p>If there are issues with your order (such as missing items or incorrect quantities), you may be eligible for a full or partial refund.<\/p>\n<p>To qualify for a refund due to order issues:<\/p>\n<ul>\n<li>You must report the issue within\u00a0<strong>7 days<\/strong>\u00a0of receiving your order<\/li>\n<li>You must provide details and any supporting evidence of the issue<\/li>\n<\/ul>\n<p>We will review all order issue claims and work with you to resolve the matter appropriately.<\/p>\n<\/section>\n<section class=\"legal-section\">\n<h3>5. Wrong Item Sent<\/h3>\n<p>If you receive an incorrect item that differs from what you ordered, we will arrange an exchange at no additional cost to you.<\/p>\n<p>For wrong item claims:<\/p>\n<ul>\n<li>Contact us within\u00a0<strong>7 days<\/strong>\u00a0of receiving your order<\/li>\n<li>We will provide a prepaid shipping label for the return of the incorrect item<\/li>\n<li>Once we receive the incorrect item, we will ship the correct item to you<\/li>\n<\/ul>\n<p>Please note that refunds are not available for wrong item situations; only exchanges are offered.<\/p>\n<\/section>\n<section class=\"legal-section\">\n<h3>6. Sale and Discounted Items<\/h3>\n<p>Items purchased on sale or at a discounted price are subject to the same refund policy as regular-priced items. There are no additional restrictions on refunds for sale items beyond those outlined in this policy.<\/p>\n<\/section>\n<section class=\"legal-section\">\n<h3>7. How to Request a Refund<\/h3>\n<p>To request a refund, please follow these steps:<\/p>\n<ul>\n<li>Contact us via email at <a href=\"mailto:genexpeptides@gmail.com\" style=\"color:#337ab7\"><strong>genexpeptides@gmail.com<\/strong><\/a><\/li>\n<li>Include your order number in your correspondence<\/li>\n<li>Provide a detailed description of the issue<\/li>\n<li>Attach any relevant photos or documentation<\/li>\n<\/ul>\n<p>Our team will review your request and respond within 2-3 business days with further instructions.<\/p>\n<\/section>\n<section class=\"legal-section\">\n<h3>8. Refund Processing<\/h3>\n<p>Once a refund has been approved, it will be processed using the original payment method used for the purchase.<\/p>\n<ul>\n<li>Refunds typically take 5-10 business days to appear in your account<\/li>\n<li>Processing times may vary depending on your financial institution<\/li>\n<li>You will receive an email confirmation once the refund has been processed<\/li>\n<\/ul>\n<\/section>\n<section class=\"legal-section\">\n<h3>9. Contact Us<\/h3>\n<p>If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at <a href=\"mailto:genexpeptides@gmail.com\" style=\"color:#337ab7\"><strong>genexpeptides@gmail.com<\/strong><\/a><\/p>\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d6e5c18 e-con-full fixing e-flex e-con e-parent\" data-id=\"3d6e5c18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27a7da84 elementor-widget elementor-widget-html\" data-id=\"27a7da84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<footer class=\"ai-footer \">\r\n  <div class=\"ai-footer-container\">\r\n\r\n    <!-- Main Footer Content -->\r\n    <div class=\"ai-footer-main\">\r\n\r\n      <!-- Column 1: Logo + About + Social -->\r\n      <div class=\"ai-footer-column mrgn\">\r\n          <h3>GEN EX PEPTIDES<\/h3>\r\n        <!--<img decoding=\"async\" src=\"http:\/\/olivedrab-dotterel-649913.hostingersite.com\/wp-content\/uploads\/2026\/04\/Untitled_design_2.png\" -->\r\n        <!--     alt=\"Your Store Logo\" -->\r\n        <!--     class=\"ai-footer-logo\" -->\r\n        <!--     width=\"150\">-->\r\n\r\n        <h3 class=\"ai-footer-heading\">Our Why<\/h3>\r\n        <div class=\"ai-footer-text\">\r\n          Quality  shouldnt be a gamble. 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Overview This Refund Policy outlines the terms and conditions for refunds at Gen Ex Peptides. We are committed to ensuring customer satisfaction while maintaining fair business practices. Please read this policy carefully before making&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-parts\/template-page-builders.php","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/genexpeptides.com.au\/index.php\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/genexpeptides.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/genexpeptides.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/genexpeptides.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/genexpeptides.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":4,"href":"https:\/\/genexpeptides.com.au\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":1534,"href":"https:\/\/genexpeptides.com.au\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/1534"}],"wp:attachment":[{"href":"https:\/\/genexpeptides.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}